WhatsApp, Telegram & USSD Automation
Reach customers on the channels they already use. Salticon builds automated conversational experiences through WhatsApp Business API, Telegram bots, USSD applications and SMS shortcodes — built for markets where mobile-first, low-data channels matter most.
What conversational automation means
Conversational automation lets customers get things done — check a balance, place an order, get support, receive a reminder — through the messaging apps they already have open, or through USSD codes that work on any phone without internet access. For businesses operating in mobile-first, low-data markets, this often reaches far more customers than a mobile app ever could, without asking anyone to download or install anything.
WhatsApp & Telegram chatbots
Automate customer support, orders and notifications through WhatsApp Business API and Telegram, with a clean handoff to a human agent when needed.
USSD application development
Build USSD menus that work on any phone without internet access, reaching customers even in low-connectivity areas.
SMS shortcodes & bulk messaging
Send and receive transactional and promotional messages at scale through dedicated shortcodes.
What we build
Automation across every channel your customers use
We design the conversation flows, build the integrations and connect them to your existing systems — CRM, billing, inventory or support desk — so automated responses are backed by real, up-to-date data, not static scripts.
WhatsApp Business API setup & chatbot flows
Telegram bot development
USSD menu design & application logic
SMS shortcode provisioning & bulk messaging
Workflow automation & CRM/system integration
Conversation analytics & performance reporting
1. Engage
Customer messages or dials in.
2. Automate
The bot handles the request.
3. Escalate
Handoff to a human when needed.
4. Analyse
Track conversations and outcomes.
Proven across our own products
WhatsApp automation already powers real engagement in our own platforms — OneKitty uses WhatsApp integration to keep contribution members updated in real time, and OneChurch combines WhatsApp automation with bulk SMS for member communication and giving. We bring that same practical experience to client engagements.
Whether you need a single WhatsApp support flow or a full multi-channel setup spanning WhatsApp, Telegram, USSD and SMS, we design, build and support the automation behind it.